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Setup guides and fixes for your XPASS pass.
Device Guides
- Getting Started With Your XPASS PassA step-by-step walk-through from buying a prepaid XPASS pass to your first working VPN connection.
- How to Connect to a VPN on Public Wi-FiJoin a public network, get past the login page, and switch your VPN on in the right order. Includes fixes for captive portals that stop the VPN from connecting.
- How to Renew Your VPN PassHow early renewal works, why unused days are never lost, and what happens when a prepaid pass reaches its end date.
- How to Set Up a VPN on AndroidA practical walk-through for setting up and connecting a VPN on Android using the details on your My Pass page.
- How to Set Up a VPN on iPhoneA practical walk-through for setting up and connecting a VPN on iPhone using the details on your My Pass page.
- How to Set Up a VPN on macOSA practical walk-through for setting up and connecting a VPN on a Mac using the details on your My Pass page.
- How to Set Up a VPN on WindowsA practical walk-through for setting up and connecting a VPN on Windows using the details on your My Pass page.
- How Your VPN Pass ExpiresPrepaid passes do not renew by themselves. Learn when yours ends, where to see the time and what renewing before or after expiry does.
- Where Are My VPN Login Details?Your username and password appear only in My Pass after you sign in. Here is how to open the page, copy the details and what to do if they are missing.
Troubleshooting
- How to Check If Your VPN Is WorkingA VPN can show as connected and still not be doing its job. Use these checks to confirm your traffic is really going through the VPN.
- How to Improve VPN Connection StabilityA VPN that keeps dropping or stalling is usually reacting to the network or device around it. These steps help you find and fix the weak link.
- How to Reconnect When the VPN DisconnectsVPN connections drop sometimes. Here is a calm, ordered routine for getting back online safely and working out why it happened.
- How to Troubleshoot a VPN on AndroidWork through the most common Android VPN problems in order, from an expired pass to battery settings, always-on VPN and network changes.
- How to Troubleshoot a VPN on iPhone and iPadStep through the most common iPhone and iPad VPN problems in order, from an expired pass to low power mode, profile settings and network changes.
- VPN Not Connecting? Step-by-Step FixesA simple order of checks for when the VPN will not connect: pass status, login details, network, permissions and a clean restart.