Legal
Refund Policy
DraftDraft — this document has not been reviewed by a lawyer and is not final.
Last updated: 2026-10-15
This draft explains when a refund may be available for a prepaid pass. All time windows are placeholders.
1. Overview
Passes are prepaid, one-time purchases. Refund rules below are a placeholder and are not final.
2. When you can ask for a refund
You may request a refund within [to be confirmed] days of purchase if the service could not be delivered or could not be used.
3. When a refund is unlikely
Examples, to be finalised: a pass that has been used normally for [to be confirmed] days, or an account suspended for breaking the Acceptable Use Policy. Details: [to be confirmed].
4. How to request
Email xpassvpn@gmail.com with the email used at checkout and a short description of the problem.
5. Effect on your pass
When a payment is refunded or disputed, access to the pass is disabled.
6. Timing
Refunds go back to the original payment method through Stripe. Processing time: [to be confirmed].
Questions? Contact us at xpassvpn@gmail.com.