DOWNLOAD
iPhone and iPad
Install VPNclient, the free app from our VPN supplier, from the App Store on your iPhone or iPad. Sign in with the username and password from My Pass, allow the VPN configuration and connect.
Only download from this link or your device's app store.
Our VPN supplier has confirmed its free VPNclient app for this device. Sign in with the VPN username and password from My Pass.
Before you start
An active pass. Open My Pass and check it shows days remaining.
Your VPN username and password from My Pass. They are not your XPASS website email.
iOS or iPadOS 15.6 or later. The App Store only shows the app on supported versions.
Turn off any other VPN app first. Two VPNs at once usually stop each other from working.
Install and connect
Step 1
Get the app from the App Store
Use the button above, or search for VPNClient in the App Store. It is listed as VPNClient - Secured VPN. Tap Get.
Step 2
Open it and sign in
Open the app and sign in with the username and password from My Pass. Copy and paste to avoid typing mistakes. Add the server address only if the app asks for one.
Step 3
Choose a location
If the app shows a list of locations, pick one. If you are not sure, keep the app's default.
Step 4
Tap connect
Tap the connect button. The first time, iOS asks whether the app may add VPN configurations.
Step 5
Allow the VPN configuration
Tap Allow, then confirm with Face ID, Touch ID or your passcode. The wording varies by iOS version. Wait until the app shows you are connected.
Check it works
- A VPN label usually appears in the status bar when the VPN is on.
- With the VPN off, search for "what is my IP" in your browser and note the address. Connect, reload the page and compare. The address should be different.
- Open a few apps or websites you use every day to confirm they load.
If something goes wrong
- You tapped Don't Allow by mistake. Close the app, open it again and tap connect to see the prompt again.
- Sign-in fails. Copy the username and password from My Pass again and check for a space at the start or end. Confirm your pass is still active.
- Connected but nothing loads. Turn the VPN off and on, or restart the device. Try another location if the app offers a list.
- The App Store does not show the app. Check that your iOS or iPadOS is 15.6 or later.
- Another VPN is running. Turn it off in Settings, then connect again.
Other devices
Choose another device to see its install guide.